At LeyTrends, we strive to provide you with the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please take a moment to read our policy guidelines below to ensure a smooth process.
Returns
You have up to 30 days from the date of your purchase to initiate a return. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. We do not offer replacements, but you can return your item and make a new purchase if you wish.
To initiate a return, please follow these steps:
- Contact our customer service team at service@leytrends.com within 30 days of your purchase.
- Provide your order number and a brief explanation of the reason for the return.
- Await further instructions from our team.
Refunds
Upon receiving the returned item and verifying its original condition, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and financial institution.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at service@leytrends.com. For faster assistance, we encourage you to attach a video of the unboxing process, showing the condition of the product upon arrival. Our team will assess the situation and provide you with the appropriate steps to resolve the issue.
Return Shipping
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure the safe return of the item.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to our customer service team at service@leytrends.com. We’re here to assist you and ensure your shopping experience with LeyTrends is nothing short of exceptional.
Please note that our return and refund policy is subject to change without prior notice. It’s recommended to review this page periodically for any updates.
Thank you for choosing LeyTrends for your shopping needs. We value your trust and look forward to serving you again in the future.